Politique de remboursement

Returns & Refunds (60 days)
We accept returns and refunds for any product within 60 days of delivery, as long as the item is returned in original condition.

Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unused, with any included accessories, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return
To start a return, contact us at contact@maximov.ro.
Please include your order number and the reason for the return. Returns must be approved before shipping them back.

Return Address
Returns need to be sent to the following address: Stadionului nr 1, Simionești, Neamț, Romania

Return Shipping
If your return is accepted, we’ll send you instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.

Damages and Issues
Please inspect your order upon delivery and contact us immediately at contact@maximov.ro if the item is defective, damaged, or if you received the wrong item, so we can make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, place a new order for the replacement item.

European Union 14-Day Cooling-Off Period
If the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The item must be returned unused, in original packaging, with proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.
If more than 15 business days have passed since we approved your refund, please contact us at contact@maximov.ro.